FAQ

Default solution folder, feel free to edit or delete it.

Please suggest how can i change my registered email address.
Library admin has the authority to change/edit registered email address of any user. Please send an email to your library admin with your existing and new e...
Fri, 12 Jul, 2019 at 4:09 PM
Unable to login into RemoteXs gives error "Sorry, unrecognized username or password"
Login fails with the error "Sorry, unrecognized username or password. Have you forgotten your password?". This error message pops up if you ha...
Mon, 14 Oct, 2019 at 4:03 PM
Unable to reset password or create new password
Please follow step by step instructions to reset/create password as mentioned below : Click on the link received on your registered/institutional email ...
Wed, 7 Aug, 2019 at 5:59 PM
When I try to access any resource I get ''Access Forbidden".
The error "Access Forbidden" indicates that you do not have access to the requested article.  Please take a screenshot of the error and share it ...
Wed, 11 Mar, 2020 at 3:56 PM
When I try to download PDF file of an article, it asks me to login.
The article you are trying to download belongs to unsubscribed content. You can send an email with screenshot of the error to support@eclateng.com. 
Fri, 12 Jul, 2019 at 4:11 PM